Accessibility Statement

Our Commitment to Accessibility

Silver Streak Senior Services is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. Because we serve older adults, caregivers, and their families, accessible design is central to our purpose, not an afterthought.

We did not add accessibility to this website after it was built. We designed around it from the first page, and when a design choice and an accessibility requirement have come into conflict, accessibility has won.

Conformance Status

We aim to conform, where reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognized guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive differences.

While we work continuously to identify and address accessibility barriers, some content or features may not yet be fully accessible due to ongoing development, platform limitations, or third-party integrations. We treat accessibility as an ongoing effort and improve as we grow.

What We Have Built Into This Site

These are some of the specific choices we have made. This list is illustrative, not exhaustive, and it grows as the site does.

• A minimum body text size of 17 pixels across the entire site, larger than the common default, so pages are readable without zooming.
• A minimum touch target of 44 pixels for buttons, links, and controls, so they remain easy to tap for people with limited dexterity or hand tremor.
• High-contrast color choices tested against WCAG AA thresholds. Where a color did not pass on a light background, we changed the color rather than the standard.
• Frequently asked questions and other expandable content are built with native browser disclosure controls, so the answers are present in the page for screen readers and assistive technology whether or not the section is opened.
• Keyboard-accessible controls throughout, with visible focus indicators, so the site can be used without a mouse.
• Search and navigation menus follow established accessibility patterns, announcing results and options to screen reader users as they appear.
• Moving content can be paused. Our provider highlights strip moves slowly, stops when you hover or focus on it, and has a visible pause control, in keeping with WCAG Success Criterion 2.2.2.
• Motion is reduced automatically for visitors whose devices request it.
• Drag and swipe controls include a small movement threshold, so an unsteady tap still registers as a tap rather than being lost as a drag.
• Descriptive text for meaningful images where reasonably practicable.
• Alt text is required for every image partners and advertisers upload. An ad cannot be published until descriptive alt text is in place, so accessibility does not depend on anyone remembering to add it.
• We teach our partners and advertisers why alt text matters, who it serves, and why they should use it on their own websites too.
• Phone numbers are displayed in a single consistent, readable format throughout the site.
• Clear, consistent navigation and a layout that adapts to phones, tablets, and computers.
• A built-in text size control with three levels that enlarges the entire page, plus other comfort settings, all available through the Comfort Tools button in the header of our public pages. Your settings carry across pages. No third-party accessibility overlay is used.

How We Test

We design and review every page against WCAG 2.1 AA targets, check pages with automated accessibility tools, and test keyboard-only navigation by hand. As of the date above, our most recent automated audit (Google Lighthouse) scored this site 100 out of 100 for accessibility. Most importantly, we test with the people this site is for: real seniors use the site, show us what's hard, and we fix what they find.

We have not yet completed formal screen-reader testing, and we won't claim otherwise. It's on our roadmap. If you use a screen reader or other assistive technology and hit a barrier, you are exactly the person we want to hear from.

Need Assistance or Have Feedback?

If you experience difficulty accessing any part of our website, or you'd like to share accessibility feedback, please contact us. We aim to respond within 2 business days.

Phone: 888-478-2885 — and if the website itself is the problem, call us and we'll happily walk you through it by phone.

Email: accessibility@silverstreakhelp.com

When you contact us, please include:

• The page address (URL) where you experienced the issue.
• A brief description of the problem.
• Your preferred method of contact for our reply.

Governing Law

This Accessibility Statement is governed by the laws of the State of Texas, without regard to its conflict of law principles.

The governing law, mandatory arbitration, jurisdiction, and class-action waiver provisions set forth in our Terms and Conditions apply to this statement and control in the event of any conflict.

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Important Note

Silver Streak Senior Services does not provide medical or clinical services and is not a healthcare provider. This website is offered for informational and resource purposes only.