Refund & Billing Policy

Part One — For Members

Membership Billing

Membership fees are billed in advance. Your membership continues on a recurring basis until you cancel it. The amount and billing interval shown at the time you enroll apply to your membership.

14-Day Refund Window

New members may cancel their membership within fourteen (14) days of the initial enrollment date and receive a full refund of membership fees paid.

After the fourteen (14) day period has elapsed, all membership fees are non-refundable, including fees paid for unused time, features, or services. No refunds, credits, or exchanges will be issued after this period.

Failure to use your membership or any associated features does not entitle you to a refund outside the fourteen (14) day cancellation window. Membership fees are not prorated at any time; a refund within the 14-day window is a full refund, and no partial refunds are issued.

What the Refund Window Does Not Cover

Refund eligibility applies only to membership fees. It does not apply to digital products, downloads, courses, events, sponsorships, advertising, or other non-membership purchases unless otherwise expressly stated in writing.

How to Cancel Your Membership

To cancel, contact us at info@silverstreakhelp.com. Cancellation stops future billing. If you cancel within the 14-day window, your full membership fee will be refunded to the original payment method.

How Member Refunds Are Issued

Membership fees support Silver Streak Senior Solutions, our affiliated nonprofit, and are directed to the nonprofit at the time of payment. When a member qualifies for a refund within the 14-day window, that refund is reversed from Silver Streak Senior Solutions and returned to you through our payment processor, Stripe, to your original payment method. Membership fees are never prorated.

Part Two — For Advertising Partners

Advertising and onboarding payments are made directly to Silver Streak Senior Services LLC. Advertising fees are never prorated.

Onboarding & Verification Fee

Advertising partners pay a one-time onboarding and verification fee of $99. This fee is non-refundable. It covers application processing, review, verification, and preparation for publication, and it does not guarantee approval or continued participation on the platform.

Advertising Billing

Advertising packages are billed on a recurring month-to-month basis in advance unless otherwise stated in writing. Your package continues each month until you cancel it in accordance with this policy.

Optional Done-For-You Ad Service

Advertisers may choose our optional Done-For-You ad service for $300, in which our team builds your advertisement for you. Combined with the $99 onboarding and verification fee, the total for this option is $399.

With the Done-For-You service, you receive two (2) complimentary edits from our team within a 24-month period, applied after you approve your ad. These two complimentary edits must be used within 24 months; they do not carry over or bank beyond that period, and requests made after 24 months are not covered. Separately, you may make unlimited edits yourself at any time through your dashboard.

Refunds for the Done-For-You service: before your ad is published, the $300 fee is refundable. Once you have approved your ad for publication and it goes live, the $300 fee is non-refundable, because the work has been completed and published at your direction. This is in addition to the non-refundable $99 onboarding fee.

Cancelling Advertising

To cancel advertising, provide written notice to info@silverstreakhelp.com at least fourteen (14) days before your next billing cycle. Cancellations received with fewer than fourteen (14) days' notice take effect the following billing cycle.

Advertising fees are not prorated. No partial refunds are provided for time remaining in a billing cycle after cancellation.

No Guaranteed Results

We do not guarantee views, clicks, leads, conversions, or return on investment. Advertising performance depends on many factors outside our control. Fees are charged for placement and participation, not for any particular outcome.

Terms That Apply to Everyone

Payment Processing

Payments are handled by a third-party payment processor. When a refund is issued within an eligible window, it is returned in full to the original payment method through that processor. We do not store your full payment card details on our website.

Failed or Disputed Payments

If a scheduled payment fails, we may suspend or pause the associated membership or advertising until payment is resolved. If you believe a charge is incorrect, please contact us at info@silverstreakhelp.com before disputing it with your bank so we can review and resolve it directly.

Changes to This Policy

We may update this Refund & Billing Policy from time to time. Changes take effect when posted. Your continued use of our membership or advertising services after an update constitutes acceptance of the revised policy.

Governing Law

This policy is governed by the laws of the State of Texas, USA. The governing law, mandatory arbitration, jurisdiction, and class-action waiver provisions set out in our Terms and Conditions apply to this policy and control in the event of any conflict.

Contact

Questions about billing or refunds? Contact us at:

Silver Streak Senior Services LLC 7950 Legacy Dr. Suite 400 Plano, TX 75024 info@silverstreakhelp.com

Plain-English Summary (for convenience only)

Members: you can get a full refund if you cancel within 14 days of joining. Your membership fee supports our nonprofit, so an eligible refund comes back from the nonprofit through Stripe to your original payment method. After 14 days, membership fees aren't refundable, and nothing is prorated. Cancelling anytime stops future charges.

Advertisers: the $99 setup fee isn't refundable. Ads are month-to-month — give us 14 days' notice before your next billing date to cancel, and there are no partial refunds for the rest of a month. If you choose the $300 Done-For-You service, you can get it refunded before your ad is published, but not after it goes live (you approved it). It includes 2 free edits from us within 24 months, plus unlimited edits on your own in the dashboard.

This summary is provided for convenience only and does not replace the policy language above.