Privacy Policy | Silver Streak Senior Services

Children’s Privacy

This website is intended for adults. We respect the privacy of children, and “child” means an individual under the age of 13. This policy follows the Children's Online Privacy Protection Act (“COPPA”). We do not knowingly collect, use, or disclose personal information from children under 13 without prior parental or guardian consent, and we do not use cookies to build profiles of children. If you believe a child under 13 provided personal information without parental or guardian consent, please contact us and we will delete it.

What Information We Collect and How It Is Used

When you access the website, you may provide certain personally identifiable information, including but not limited to your name, email address, phone number, address, avatar image, and credit card information when you purchase on the website (“personal information”). This information is collected when you register on the site, place an order, subscribe to a newsletter, contact us, use the search feature on the website, provide comments or any other feedback, fill out a form, or enter any other information on the website to communicate with us. From time to time, we may also collect information that you submit when you participate in any online surveys that we may post on our website. Your personal information is used to personalize your experience, improve the website to serve you better, provide customer service support, efficiently process your requests or transactions, elicit reviews of services or products, provide you with offers, promotions, and to follow up with you through correspondence (email or phone). We may also use this information to provide you with offers and promotions from our partners and/or our affiliates in exchange for a commission without additional cost to you.

What We Do Not Collect

Silver Streak Senior Services does not collect, request, store, or process sensitive personal data beyond what is reasonably necessary to operate the website and provide access to our services. Specifically, we do not collect:

Medical records, medical histories, diagnoses, treatment plans, or protected health information (PHI)
Health insurance information or clinical data
Diagnostic, therapeutic, or caregiving assessments
Government-issued identification numbers such as Social Security numbers
Biometric data

Silver Streak Senior Services is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and nothing on this website is intended to create a healthcare provider, patient, or fiduciary relationship. Any health-related information presented on this website is provided for general informational purposes only and should not be interpreted as medical advice, diagnosis, or treatment.

Google Analytics

Like most websites, we automatically collect limited technical information when you visit, including your IP address, browser type, operating system, and the pages you view. We use Google Analytics to understand how many people visit and which pages are useful, so we can improve the site. This tells us about visits, not about individuals.

We have deliberately limited what analytics collects. IP addresses are anonymized before they reach Google. Google Signals is turned off, so your activity is not linked to a Google account. Ad personalization is turned off, so nothing collected here is used to target advertising. Pages that require signing in — dashboards, account settings, enrollment, and claim pages — are excluded from measurement entirely.

Reviews and Social Media

Our website does not have a blog comment system. Members may submit reviews of listed providers; those reviews are published on the provider's page along with the reviewer's display name, and are retained so the provider's rating history stays accurate. Social media sharing options are available on this website. Social media companies can track your activity on their own platforms. If you choose to interact with us on social media, you are voluntarily disclosing that information publicly, and we have no control over how those companies use it.

Use of Cookies

We use a small number of cookies to keep you signed in and to count visits. Cookies are small text files a website stores in your browser. Related technologies such as local storage and session storage work similarly, keeping small amounts of information on your own device.

The cookies we use fall into three groups. Strictly necessary cookies keep you signed in and let payments be processed securely; the website cannot work without them. Functional cookies remember small preferences, such as which sections of a page you left open. Analytics cookies help us count visits and see which pages are useful.

We do not use advertising cookies, retargeting cookies, advertising network cookies, or social media tracking pixels. Our full Cookie Policy explains each category, how long cookies last, and how to control them.

Web Beacons, Pixels, and Session Replay

Some websites use web beacons, clear GIFs, tracking pixels, or session replay tools to monitor visitor behavior and target advertising. We do not. We do not run social media tracking pixels, we do not use remarketing or retargeting, and we do not record your screen, mouse movements, or keystrokes.

Third-Party Links and Use

We may include or link to third-party products, services, or websites. Once you click a third-party link and leave this website, you are no longer covered by our Privacy Policy or Terms and Conditions. Articles on this website may include embedded content such as videos or images; embedded content from another website behaves as though you had visited that website directly, and those sites may collect data about you and set their own cookies. We do not run Google AdSense or any advertising network on this website. Where we link to a partner and may earn a commission, that relationship is disclosed on the page where the link appears. We have no control over third-party websites, they have their own privacy policies, and your use of them is at your own risk.

Disclosure of Your Information

As a general rule, we do not disclose your personal information to third parties without your consent except in the following circumstances:

We may disclose your information to our trusted third parties that work with us such as our website hosting partners, email marketing service provider, other service providers that assist in the operation of the website, and any other affiliates and subsidiaries we rely upon to provide you products and services offered here.
We may disclose your information to contractors or third parties we use to support our business. These parties may use your data only to provide the services requested by us and for no other purpose, and they are bound by contractual obligations to keep your information confidential.
We may disclose your information to comply with state or federal regulations related to copyright infringement lawsuits or any other legal claims related to the website.
We may disclose your information to enforce our website or product terms and conditions or terms of sale and any other agreements we may have entered into for billing and collection purposes.
We may disclose your information to our successor and/or acquiring party in the event of a merger, acquisition, restructuring, dissolution or partial sale in the future. However, your personal information will be transferred to the acquiring party in accordance with this privacy policy.

No Sale or Sharing of Personal Information

Silver Streak Senior Services does not sell, rent, trade, or share personal information for monetary or other valuable consideration as defined under applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not engage in data brokerage activities and do not sell personal information to third parties.

Email Marketing

You have the option of opting in or unsubscribing from our email list. By subscribing and opting in, you agree to receive newsletters, updates, messages, promotional materials, and any other content related to this website. When you send an email, your email message along with your email address and responses are saved for communication purposes with you. This information is kept confidential and we do not share, sell, or trade your email information with third parties except as otherwise stated in this privacy policy. If you are in the European Union and opt-in to receive any of our free products or services and/or purchase any products or services through our website then you will be subscribed to receive our free email newsletter once you affirmatively consent to it. Please see the Opt-Out section below should you wish to “unsubscribe” and not receive any emails from us. But if you are NOT in the European Union then you will be automatically subscribed to receive our free email newsletter once you opt-in to receive any of our free products or services and/or purchase any products or services through our website. Please see the Opt-Out section below should you wish to “unsubscribe” and not receive any emails from us.

Opt-Out

We comply with the CAN-SPAM Act of 2003 and do not spam or send misleading information. Should you wish to no longer receive communication from us, you have the option of unsubscribing by clicking “unsubscribe” at the bottom of the email we send to you or by contacting us. As for third-party websites, please contact them directly to unsubscribe and/or opt out of their communications. We comply with the GDPR along with the email marketing service we use to collect your data.

GDPR Visitor Rights (for EU and UK Customers and Visitors)

If you are located in the European Union (“EU”) or the United Kingdom (“UK”), you are entitled to certain rights and information listed below under the General Data Protection Regulation (“GDPR). We will retain any information you choose to provide to us until the earlier of:

You ask us to delete the information by sending a request to: info@silverstreakhelp.com. Please note that such requests may result in you no longer being able to access paid or free content previously provided to you.
Our decision is to cease using our existing data providers.
The Company decides to no longer be in business or continue to offer the services.
The data is no longer needed to provide you service, is too costly to maintain further retention, or the Company finds it outdated.

You have the right to request access to your data that we store and have the ability to access your personal data. You have the right to either rectify or erase your personal data. You have the right to verify the accuracy of your personal data and have it corrected or removed completely. You have the right to seek restrictions on the processing of your data. When you restrict the processing of your data, we can store your data but cannot process it further. You have the right to object to the processing of your data in certain circumstances, including but not limited to direct marketing, profiling, scientific or historical research purposes, statistical purposes, automated decision-making and profiling, and tasks based on legitimate interests or in the public interest/exercise of official authority. You have the right to the portability of your data. You have the right to request your personal data from us, receive it, and transfer it to another controller. You have the right to withdraw consent at any time. If you have provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based upon consent that occurred before your withdrawal of consent. You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR. We require only the information that is reasonably necessary to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Legal Basis for Processing Data Under the GDPR

Under the GDPR, we may process your data under the following legal basis:

Consent: when you give us clear consent to process your personal data for one or more specific purposes.
Contractual Necessity: when processing your personal data is necessary to fulfill a contract with you.
Legal Obligation: when processing of your personal data is necessary to comply with the law such as data related to taxes or employee records.
Vital Interests: when processing your personal data is necessary to protect your life or health.
Public Interests: when the processing of your personal data is necessary for the performance of a task carried out in the public interest or for official functions.
Legitimate Interests: when processing your personal data is necessary to further our legitimate interests, such as marketing activities.

We limit data collection to the minimum necessary to provide requested services and do not process health or medical data under any lawful basis.

U.S. State Privacy Rights

State consumer privacy laws in the U.S. may give their residents additional rights regarding how we use their personal information. These privacy rights vary depending on the local laws that apply to you. Depending on the state, including but not limited to California, Colorado, Connecticut, Virginia, Iowa, Texas, Delaware, Nebraska, New Hampshire, Nevada, New Jersey, Tennessee, Minnesota, Maryland, Utah, and others, you may be subject to the following rights:

The right to obtain confirmation of processing and access to your data.
The right to correct incomplete or inaccurate data.
The right to portability of data where you can request your data to be transferred to another organization.
The right to revoke or withdraw consent at any time.
The right to delete your personal information/data collected from you, subject to certain limitations under the law.
The right to opt out of the sale or sharing of your personal information.
The right to non-discrimination for exercising a privacy right.
The right to obtain a list of third parties to which personal information was shared or disclosed.
The right to limit the use and disclosure of sensitive personal information.

California, Colorado, Connecticut, Virginia, Iowa, Delaware, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Utah, Texas, and other states provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

Several states including but not limited to California, Colorado, Connecticut, Nebraska, Delaware, Texas, New Hampshire, New Jersey, Minnesota, Maryland, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Nevada provides its residents with a limited right to opt out of certain types of personal information being sold by a business. The opt-out option does not apply to all types of data; however, it does protect sensitive medical or financial data, for example. Please note that we do not currently sell data that triggers the opt-out requirements of that statute. Maryland prohibits the sale of personal information, requiring that sensitive data can only be processed to provide a requested service or product. To exercise any of these rights above under different states, please contact us with your request at: info@silverstreakhelp.com. Please include your name, email address, and mailing address.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) Compliance and Your Legal Rights

If you live in California, you have additional rights under California law, and we comply with the CCPA and CPRA because we may have visitors from California on our website. Here are your legal rights under CCPA/CPRA:

You have the right to know the categories of personal information we have collected, sold, or disclosed about you to third parties.
You have the right to opt out of the sale and sharing of your personal information with third parties. If you are under the age of 16, you have the right to opt into such sales or to have a parent or guardian opt-in on your behalf.
You also have the right to access your personal information, which we will provide within 30 days of such request.
You have the right to know what personal information is collected from you and how it is used, which we explained in this Privacy Policy.
You have the right to correct your personal information.
You have the right to have your personal information deleted, subject to some exceptions.
You have the right to equal service, price, and no discrimination.
You have the right to data portability and the right to request your personal information and use it for your own purposes.
You have the right to consent and/or limit the use and disclosure of your sensitive personal information.

Categories of Personal Information Collected and Disclosed for a Business Purpose

The types of personal information we collect and how we use it have already been listed above, but under the CCPA/CPRA, the following categories of personal information may have been collected and disclosed for business purposes in the previous 12 months:

Identifiers such as your name, address, phone number, email address, and other similar identifiers
Protected classification characteristics such as your age, gender, religion and disability information
Commercial information such as your use of our products and services
Internet/Network information such as your IP address, search history, browser, and device information
Geolocation data such as the information about your physical location or movements
Sensory information such as audio, electronic, photos, or other visual information
Professional or Employment Information such as your job history including previous employer and performance evaluations
Biometric information such as fingerprints, faceprints, voiceprints, genetic and physiological activity patterns. We do not collect any biometric information from you.
Education information such as records related to your educational institution (grades, transcripts, class lists, student schedules, and so forth). We do not collect any such educational information.
Inferences such as information reflecting your interests, preferences, characteristics, physiological trends, and abilities.
Other Personal Information such as information provided by you directly when you fill out a form on our website, register for an event scheduled by us, post a comment on our website or social media, make a purchase from us, your account login or credentials allowing you to access a product or account, telephone number, and any other information you provide to us.
Sensitive personal information such as your social security, driver’s license, state identification card, or passport number. We do not collect this sensitive personal information from you.

How Do We Collect Your Personal Information and for What Purpose

We collect this personal information directly from you, from your browser or device, use of cookies, service providers, our business partners, affiliates, or third parties. We do not sell your personal information to third parties. We use the information we collect for various purposes depending on how you interact with us. These purposes include:

To provide our services or products to you including invoices and statements
To create, maintain, or secure your account with us
To process your requests, purchases, transactions, and payments
To communicate with you about your account and our products/services
To market or advertise our new products and promotions to you via email or other social media, to answer your questions, and to understand your needs and preferences.
To improve our website, products, services, content, and advertising and personalize them to your interests and preferences
To better understand the demographics of our users, analyze data and usage trends
To help you share our content, products, services, and your experience working with us with your friends and followers on social media
To hire or evaluate you as a candidate when you seek employment with us
To protect our website, products, and services from misuse and to ensure security
To process payments or to prevent theft and fraud
To transfer business in any merger, acquisition, reorganization, sale of assets, bankruptcy where we may sell, transfer, or share some of our business assets including information related to our customers. In those instances, you will be notified of such ownership changes as well as the rights you have regarding your personal information.
To comply with legal requirements and to enforce our terms and agreements with you
To assess or carry out a merger, dissolution, restructuring, reorganization, or other sale or transfer of some or all of our assets, whether as part of a bankruptcy or similar proceeding, in which personal information about our website users, including our email list, is one of the assets transferred.

We may also use your information in other ways for which we provide specific notice at the time of collection. We may combine different types of information that we collect about you for any of the purposes described above. Please be advised we DO NOT SELL YOUR PERSONAL INFORMATION to third parties and have never sold your personal information. We do not intend to sell your personal information in the future either. Under the CCPA and CPRA, you still have the right to opt out of sharing your personal information and send us a “do not sell or share my personal information” request. If you would like to exercise any of your rights under California law, please submit a verifiable consumer request to us by sending us an email at info@silverstreakhelp.com Only you, as the person registered with the California Secretary of State, or someone you authorize to act on your behalf, can make such verifiable consumer requests related to your personal information. Your verifiable consumer request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person about whom we had collected personal information. You must describe your request with enough details such as your first and last name, address, and your country that allow us to properly understand the request and respond to it. Please note we cannot respond to your request or provide you with personal information unless we first verify your identity or authority to make such a request and confirm that the personal information relates to you. We will make all attempts to respond to your request within 30 days of receipt. The above-mentioned California privacy rights are not absolutely guaranteed because some exceptions allow us to refuse your request. We are only required to respect these rights if we are acting as a business under the CCPA/CPRA and the requested rights have been granted and applied to you under the CCPA/CPRA.

California’s “Shine the Light” Act

Pursuant to California’s “Shine the Light Act,” you are permitted to request information about how we share certain categories of information with third parties for their marketing use. We may disclose your personal information to our affiliates or other related third parties such as service providers, or vendors for their use in marketing to you, so we can provide the products and/or services offered on this website to you. When we disclose such information, your personal information is still kept confidential and between us and that third party. It is not used for any other purpose that’s not permitted under the laws.

Do Not Track and Global Privacy Control

We honor browser privacy signals. If your browser sends a Do Not Track signal or a Global Privacy Control signal, or you have turned on a data-saving or reduced-data setting, our analytics do not load at all. No analytics cookies are set and no measurement is collected. This happens automatically and requires nothing from you. You can enable these signals in your browser's privacy or security settings.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Personal information that is no longer necessary for these purposes is securely deleted or anonymized in accordance with our data minimization practices.

Security

The security of your personal information is important to us, and we strive to follow generally commercial industry standards to protect your personal information submitted to us voluntarily and automatically. However, no method of transmission over the Internet is 100% secure and we cannot guarantee the absolute security of your information. When you make a credit card purchase or purchase through any means on the website, you will be directed to a third-party vendor to complete the transaction. Any information you provide during the checkout process is not stored on our website but instead provided to the third-party vendor that completes the purchase transaction. By using this website, you agree to hold us harmless for any security breach and any unauthorized use of your personal information by third parties. You also agree that we cannot be held responsible for any disclosure of your information through our website without our knowledge and consent.

Privacy Policy Updates

This Privacy Policy is effective as of the date shown at the top of this page and will be updated as needed. You are responsible for visiting this page periodically to check for updates. Any modifications take effect when we publish the new terms, and your continued use of our website after we post an update constitutes your acceptance of the modified Privacy Policy.

Lead Capture & Inquiry Routing

From time to time, we offer optional inquiry routing that lets you express interest in an advertising business listed on our platform. This is an advertising enhancement only. Submitting an inquiry does not create a referral, endorsement, or guarantee of service. When you submit an inquiry, the information you provide (such as your name, contact details, and message) may be shared with the specific advertising business you selected so that they can respond to you. That business becomes responsible for its own follow-up, communication, and compliance. Silver Streak Senior Services does not guarantee lead volume or conversion, does not participate in commissions, overrides, or referral fees, does not sell or resell your information submitted through inquiries, and does not represent inquiries as appointments or qualified prospects. Receipt of an inquiry indicates only that you have expressed interest in learning more.

Donations and Memberships

Sponsor a Senior gifts and membership dues collected on this site are received by Silver Streak Senior Solutions, a separate 501(c)(3) nonprofit, and are processed by Donorbox and Stripe. Silver Streak Senior Services never receives or stores your complete payment-card number. Donor and member payment information is governed by the Silver Streak Senior Solutions Donor & Member Privacy Policy.

Contact

For any questions or comments regarding this Privacy Policy, please contact us at info@silverstreakhelp.com or by mail at Silver Streak Senior Services LLC, 7950 Legacy Dr., Suite 400, Plano, TX 75024.