Technology Help & Training

Patient, unhurried help with a phone, a tablet, or a video call is a genuine service — and it's what keeps grandchildren's faces in the room. This category covers computer and printer repair, internet and TV setup, smartphone and tablet training, smart home and voice assistant setup, video calling help, and personal tech support.

The right kind of help. The best tech helper for an older adult isn't necessarily the fastest — it's the one who explains rather than grabs the device, writes down the steps, and comes back without making you feel foolish for asking twice. Ask whether they offer ongoing support or one-time fixes.

Set it up safely. Whoever helps with your devices should set up automatic updates, a strong unique password on your email, and two-factor authentication. Ask them to check your email for forwarding rules you didn't create — a common sign of a compromised account.

A serious caution. Never let anyone who contacted you connect remotely to your computer. Tech support scams begin with a pop-up warning or an unexpected call about a "virus," then request remote access and payment. Real companies do not call you about problems with your computer. If it happens, disconnect and call someone you already trust.